Posted by Southwest Beverages on 9/1/2016
“Hello. May I help you?” the young associate of KFC
asked as she quickly hit the last few keys on her i-phone before she
placed it in her apron.
“Give me a minute,” I stated, while looking up at
the overhead menu board and taking a sip from the container of Sippity
chocolate marshmallow iced hot chocolate I was holding.
Now ready to order I looked across the counter at
the 18-year-old girl who had one hand in her apron pocket holding her i-phone
and whose appearance struck me as lackadaisical.
“I’ll have a ten-piece hot wing, extra crispy,
please, two chicken pot pies, a large mash potatoes and a small cole slaw. It’s
After she read my order back, I stated, “That’s
“Bob. B. O. B.”.
She wrote my name on the receipt and placed it under
a make shift paperweight made out of rebar, then looked up smiling, “Your
order should be ready in a few minutes.”
“Thank you”, I replied, as I took two steps
backwards, took a sip of my iced chocolate marshmallow hot chocolate and begin
my wait for her to process my order.
Looking around, no one was in the store, nor were
any cars in line at the drive through probability due to the monsoon rain that
had just ended a few minutes before. Five minutes later I watched as
the young woman began placing the various portions of my order in a large
plastic bag. Once she had completed the order she approached the area specifically
designated by KFC as the order pick up area. Pulling the only receipt from under
the rebar clip, she looked up past me towards the dinning area and then down at
the receipt. “Bob, your order is ready,” she seriously
pronounced. With that, I took the last sip of from the container of iced hot
chocolate I was holding, then placed the empty container in the garbage can
near the order pick up area, said, “Thank you.” I politely smiled to her as she
handed me the order, but broke into a loud laughter the minute I exited the
Written by Bob Jenkins, Founder & Chief Executive Officer of
Bob has had the privilege of working for some of America's largest
and well run public and private companies, including Philip Morris, Canada Dry, Dr
Pepper, Cadbury Schweppes, Snapple Beverage Corporation, Tasker Capital Corp. and
The Water Club and River Cafe - two of New York's finest fine dining restaurants. He
has worked in various capacities as Finance Manager, Controller, Director of Finance,
Vice President Finance & Administration, Chief Financial Officer, Secretary, and
Bob holds a Masters of Business
Administration degree in accounting from the University of Tennessee and a Bachelor of
Science degree in accounting from the University of Arizona.
Southwest Beverages is a manufacturer and marketer of two
brands of premium quality dry mix beverages: Sippity hot-cocoa mix and Kemosabe gourmet flavored coffee. All Southwest Beverages products are
uniquely blended flavors that contain all the ingredients necessary for you to enjoy the
ultimate hot beverage experience. Simply add water and stir-then sip, savor and
For more information, please visit www.southwestbeverages.com.
Sippity, Sippity Lite, Kemosabe, Kemosabe Lite, Southwest Beverages, It's A DRY Mix and Comfort In A Cup are each registered trademarks of Southwest Beverages.
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